Shipping Information
What shipping methods are available?
We offer a range of shipping methods to suit your needs. Currently, we provide shipping through reputable carriers such as DHL, ARAMEX, and FEDEX for international orders. For deliveries within the UAE, we manage the shipping internally. Additionally, we strive to accommodate special requests and urgent shipments whenever possible. If you have specific shipping preferences or requirements, please feel free to contact our customer support team, and we'll do our best to assist you.
Do you ship internationally?
Yes, we do ship internationally. We offer international shipping via DHL, ARAMEX, and FEDEX. For deliveries within the UAE, we handle the shipping ourselves. Whether you're located locally or internationally, we strive to ensure your orders reach you in a timely and secure manner. If you have any further questions regarding international shipping or specific delivery destinations, please don't hesitate to contact our customer support team for assistance.
How might I obtain an estimated date of delivery?
You can obtain an estimated date of delivery based on your location and chosen shipping method. Currently, we offer shipping through DHL, ARAMEX, and FEDEX. For deliveries within the UAE, we handle the shipping ourselves. Once you proceed to checkout and enter your shipping address, you will see the estimated delivery date before finalizing your order. Additionally, we will send you the shipment tracking number via email once your order has been dispatched, allowing you to track your package's journey until it reaches your doorstep. If you have any specific delivery inquiries or urgent requests, please feel free to reach out to our customer support team for assistance.
Can I split my order to ship to different locations?
No, we do not offer the option to split orders for shipment to different locations. However, you can arrange two separate orders if you need items to be shipped to different addresses. If you require further assistance or have specific shipping needs, please don't hesitate to contact our customer support team. We're here to help ensure your order is processed smoothly.
What payments methods are available?
We currently accept online payments and PayPal. Additionally, we offer the option to reserve your items and pay later. If you choose this option, please contact our team to arrange the reservation and payment details. We're here to assist you in making your purchase as convenient as possible.
Can I split my payment?
No, we do not offer split payments as a standard option. However, you can contact our customer support team to discuss the possibility based on your specific case. We aim to accommodate our customers' needs whenever possible and will do our best to assist you. Please reach out to us for further assistance regarding payment options.
Orders And Returns
How do I return or exchange an item?
If you wish to return or exchange an item, please contact our customer support team with your order details. We will guide you through the return or exchange process based on our policies and the specifics of your case. You can find our contact information on our website or in your order confirmation email. Please ensure that the item is in its original condition and packaging. We strive to make the return or exchange process as smooth as possible for you.
How do I cancel an order?
To cancel an order, please contact our customer support team with your order details. We will process your cancellation based on the specifics of your case and our cancellation policies. You can find our contact information on our website or in your order confirmation email. Please note that it's important to reach out to us as soon as possible, as some orders may be subject to specific cancellation deadlines or procedures.
What should I do if I face any issues completing my order?
If you encounter any issues while completing your order, please don't hesitate to contact our customer support team for assistance. Our dedicated team is here to help you resolve any difficulties you may experience during the checkout process. Whether it's technical issues, payment concerns, or any other challenges, we're committed to ensuring a smooth and hassle-free shopping experience for you. You can find our contact information on our website or reach out to us via email or phone. We're available to assist you and address any questions or concerns you may have.